Here are a few ways companies can benefit from using Chloe with Zoho:
- Automate customer questions related to your specific products/services via Zoho
- Chloe automatically learns how to answer tickets based on closed tickets using a policy graph and machine learning
- She can take actions to close out tickets
- Chloe drafts allow other team members to collaborate on customer replies
- Chloe extracts relevant information from tickets and adds it to Zoho
Every interaction that Chloe has with customers is tracked through Chloe’s Dashboard. This includes details on policy matches, percentage of auto replies, ticket logs, tasks automated and top performing policies.