Sundown AI Enhances Capabilities with Zoho Integration

Chloe provides clients with immediate assistance to their requests directly through Zoho Desk.  

Chloe provides clients with immediate assistance to their requests directly through Zoho Desk.

Chloe is an Artificial Intelligence application that automates customer service. She understands the context of client questions and responds accordingly to reduce ticket volume and increase employee productivity. The best part is that Chloe automatically learns and evolves from each new interaction and improves with time.

Chloe is an Artificial Intelligence application that automates customer service. She understands the context of client questions and responds accordingly to reduce ticket volume and increase employee productivity. The best part is that Chloe automatically learns and evolves from each new interaction and improves with time.

Here are a few ways users can benefit from using Chloe with Zoho:

  • Automate routine question answering related to your specific products/services via Zoho
  • Chloe automatically learns how to answer tickets based on closed tickets using a policy graph and machine learning
  • She can take actions to close out tickets
  • Chloe drafts allow other team members to collaborate on customer replies
  • She understands complex requests with multiple questions using Natural Language Processing

Every interaction that Chloe has with customers is tracked through Zoho reports. This includes details on policy matches, percentage of auto replies, chat logs and top performing policies .