Self Service AI

Chloe simulates agents to answer customer requests

AI layer to automate repetitive tasks and reduce costs

Chloe provides automated self service for different channels or can be used to assist agents via suggested replies.  She understands sentiment and intent from users, provides contextual and personalized responses, and triggers actions  on the customer’s behalf.

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Work Assignment AI

Chloe routes customers to the best agents

Provides real time customer routing to specific agents based on historical data, customer profiles, and agent attributes

Chloe’s Work Assignment AI is a machine learning recommender system driven by data analysis that improves the customer experience by choosing the agent that would best answer a specific customer’s request.  Chloe has the ability to learn and the accuracy of the routing and customer experience will continually improve over time.

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Agent Training AI

Chloe simulates customers to train agents

Designed to train employees and monitor their performance in real time to identify and improve customer service deficiencies and help businesses grow

Our AI simulates your customers

Frustrated customer with order
Angry customer asking about refund
Aggressive customer asking about service

Our AI trains your agents

Our AI provides feedback

  • Improve customer service deficiencies
  • Decrease agent training time
  • Increase sales and agent performance
  • Improve the relationship with your customers
  • Load test based on real conversations

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