AWARD WINNING ANALYTICS #AI TO MAKE YOUR BUSINESS SMARTER

AUTOMATE REPETITIVE TASKS AND REDUCE COSTS


Schedule a Demo





AWARD WINNING #AI TO MAKE YOUR BUSINESS SMARTER

AUTOMATE REPETITIVE TASKS AND REDUCE COSTS


Schedule a Demo



CHLOE IS AN AI ANALYTICS LAYER

BUILT ON NLP, MACHINE LEARNING, AND GRAPH ALGORITHMS

CHLOE IS AN AI ANALYTICS LAYER BUILT ON NLP, MACHINE LEARNING, AND GRAPH ALGORITHMS

WHAT OUR ANALYTICS AI MEASURES AND PREDICTS



OVERALL QUALITY
Cumulative score based on analytics categories to rate overall quality of conversations.  Can use for quick overview of agent performance across all channels.

SENTIMENT
Predictive deep learning model that measures the “Happiness” of an interaction.  This pre-trained DL algorithm that can be trained jointly with client data for increased accuracy.
RESOLUTION
Measure degree to which an agent answers client questions.  Several metrics are considered, including relevance as well as completion of request.
BRAND MESSAGING
Predictive model that measures if agents represent the brand with the right message.  Able to alert to non company approved diction, syntax, content and grammar.


ANALYTICS AI MODELS

Use different algorithms to analyze the context of conversations from calls or chats
LEVEL OF LIABILITY
Trained model to notify when an agent’s message has high likelihood of liability due to profanity, taboo subjects, or inappropriate topics.  Prevents employees from getting in trouble.
INTERESTING CONVERSATIONS
Surfaces interesting conversations by determining what is “interesting”.  It is a pretrained model that provides suggestions for agents to review. Can be customized for sub topics.
SCRIPT ADHERENCE
% deviation from script along with the phrases that caused the deviation.  Track results of deviations from successful vs failed calls to determine areas of improvement

FRAUD DETECTION
Algorithm that classifies messages into safe, suspicious or fraudulent.  Able to take actions based on result to transfer suspicious calls or terminate fraudulent calls.  All customizable.

HOW IT WORKS


Step 1: Choose a Model

Eight models for real time analysis

Step 2: Choose Actions

Allow, warn, transfer, block, notify

Step 3: Choose a Channel

Chats, emails, sms or real time speech

CHLOE USE CASES

CHLOE USE CASES

Analytics AI + work-assignment


Chloe routes customers to the best agents and rates the interactions

Self Service + work-assignment


Chloe simulates agents to answer customer requests and routes customers to the best agents

Self Service + Analytics AI


Chloe simulates agents to answer customer questions and rates the interaction

AND MORE

Learn more about other Chloe solution combinations

OUR SEMANTIC GRAPHS POWER CHLOE

OUR SEMANTIC GRAPHS POWER CHLOE

BUILT BY MACHINE LEARNING

 

REFINED BY NLP

 

SEARCHED BY GRAPH ALGORITHMS

BUILT BY MACHINE LEARNING
REFINED BY NLP
SEARCHED BY GRAPH ALGORITHMS


WHO WE WORK WITH



WHO WE WORK WITH






SCHEDULE A DEMO? QUESTIONS? 

        



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